Shipping and Returns

Shipping

Australia and New Zealand

All shipping within Australia and New Zealand is free.

International

Costs apply for shipping to all overseas locations, excluding New Zealand. Please contact MultiLit for an estimated cost prior to submitting your order.

All prices shown are in Australian Dollars and include GST where appropriate. Currency conversions are for information purposes only. All transactions are settled in Australian Dollars.

Delivery times

Orders are dispatched within five business days from processing.
Delivery within Australia: 5-15 business days.
International deliveries: 10+ business days.
Please check the Australia Post website for information on delivery delays.

Returns

If you have ordered incorrect items or too many items

We will accept a return within 30 days from your receipt of order. Items must not be marked, stamped or damaged. Please contact multilit@multilit.com with full details of the items you are returning and the reason, including proof of return (e.g. courier tracking number).
Please wrap the materials securely with a copy of tax invoice and reason for return and post/courier to:
TIFS (Multilit Return)
Warehouse 1B/ 35 Stennett Road
INGLEBURN NSW 2565
Once received by our warehouse, we will process a credit to your account.

If you have received incorrect items in your order

Items must not be marked, stamped or damaged. Please contact multilit@multilit.com with full details of the items you are returning and the reason. MultiLit will then email return shipping labels and instructions to you, and will send the correct items.

If items in your order are faulty

If you receive damaged or faulty materials, we will accept a return within 30 days from your receipt of order. Items must not be marked or stamped. Please contact multilit@multilit.com with full details of the items you are returning and the reason. MultiLit will then email return shipping labels and instructions to you, and will send replacement items.