About MultiLit
MultiLit Pty Ltd (Making Up Lost Time In Literacy) is a leading provider of effective literacy instruction in Australasia. Our programs are uniquely placed to be effective because they are all grounded in scientific evidence-based best practice. For over two decades, we have provided assistance in learning to read to thousands of students in a variety of settings, including schools, our own Literacy Centres and community-based literacy projects across Australia, New Zealand and Asia.
This role is based in our Macquarie Park office, close to public transport.
Purpose
In this role, the Senior Administrator will:-
- Coordinate the administrative functions of the Customer Service Hub and Professional Development and School Partnership Team
- The MultiLit Senior Administrator will liaise with the IT team to identify and communicate revised administrative procedures in response to the introduction of HubSpot as a new client database
- Support our customers to understand, purchase and participate in professional development services
- Complete the administrative functions required to organise, deliver, and finalise MultiLit professional development services
- Maintain accurate administrative records within our client database, ECommerce platform and online learning environment.
About You
- Exceptional work ethic and interpersonal skills that build rapport with customers and colleagues
- Experience coordinating the collective effort of a small team
- Strong attention to detail to complement superior organisational and time management skills
- Ability to continuously improve systems and drive quality administrative processes
- Resolve issues by determining the cause of problems, recommending and explaining solutions and expedite resolutions
- Experience working with a CRM system and ability to work across multiple IT platforms
- Technically confident with a thorough understanding of Microsoft Office software, particularly excel
- Outstanding verbal and written communication skills
Role Responsibilities
In consultation with the Director: Professional Development and School Partnerships coordinate the administrative functions of the team
- Optimise the administrative capabilities of Hubspot as this CRM becomes embedded in the business
- Support a customer focused culture with strong collaboration with sales, marketing and finance
- Respond to customer inquiries in a timely manner offering accurate advice or access to the relevant subject matter expert
- Process professional development workshop registrations within relevant CRM and administrative platforms
- Organise professional development workshops:
- Publish professional development workshops
- Allocate team members to workshops
- Book venues, catering, travel and accommodation
- Coordinate the distribution of workshop resources to customers and venues
- Maintain professional development records for schools and participants
- Monitor engagement in professional development services and generate analytical reports
- Coordinate the certification, accreditation, and evaluation of participant involvement in MultiLit services
- Populate the online learning environment with relevant participant information
- Complete general office duties and other ad hoc administrative duties as required.
Further details
All offers of employment with MultiLit Pty Ltd are subject to staff signing a confidentiality agreement and providing a current Working with Children Check.
Apply now
To find out more about this great opportunity, please apply below. Applications close of business Thursday 31st October.